How to Get Free or Discounted Internet Through Federal Programs

Lost the ACP discount? Here’s how to still get online for less.

Federal help didn’t vanish completely—use this guide to line up a replacement discount fast and keep your home connection affordable. In Phoenix, Arizona, providers and enrollment routes can differ—use options that match your address and plan.

Quick wins you can try today

• Check for Lifeline eligibility (income-based or via programs like SNAP/Medicaid). If you qualify, you can apply the discount to home internet or mobile service.
• Call your current ISP and ask for their low-income plan. Many providers keep $10–$30 options; ask whether combining with Lifeline is allowed.
• One-per-household rule tip: If roommates have separate finances, clarify separate “households” at the address to avoid denials.
• Document now, decide faster: Keep a single file with ID, address proof, and program participation to speed up verification.
• If you’re in a Tribal area: Ask specifically about enhanced benefits and participating providers serving your location.

After ACP: the programs and workarounds that still lower your bill

When ACP ended, the monthly subsidy disappeared—but a few levers remain that can meaningfully cut costs.

• Lifeline is ongoing: A smaller monthly discount remains available and can be applied to internet or bundled service; some carriers let you stack it with low-income plans.
• Provider specials: ISPs often run regional promos; a quick call to the “retentions” or “loyalty” line can reveal offers not shown online.
• Library & school hotspots: Many systems lend Wi-Fi hotspots you can keep for weeks—use this as a bridge while benefits are processed.
• Equipment hacks: Modem/router rental fees add up; a one-time purchase can pay for itself within a year.
• Data-cap math: Track your actual monthly usage; a cheaper tier may fit once you remove rental fees and autopay discounts kick in.

Address mismatches & one-per-household: how to prevent denials

Identity checks and address validation are the biggest reasons applications stall—fix these before you submit.

• Use the exact USPS address format (include apartment/unit). Even small differences can trigger duplicated-household flags.
• Shared addresses: For multi-unit homes or shelters, request an address exception form to prove separate households.
• Name consistency: Match the name on your ID, utility bill, and any eligibility documents to avoid manual reviews.
• Keep a timeline log: Note submission dates, upload confirmations, and phone calls; reference this if you need escalation.
• If denied: Ask which data element failed (address, program verification, identity) and correct just that piece—then reapply.

“Most of the time we were hearing that hotspots were their only source of connectivity.” — Alex Houff, Baltimore County, MD
(AP News, After millions lose access to internet subsidy, FCC moves to fill connectivity gaps)

Frequently Asked Questions

LIHEAP FAQs for Phoenix, Arizona

References